I work for David’s Bridal, and I’m a consultant. It’s starting to not work for me, seeing as how the longer I work there, the more insecure I become at greeting new brides. Out of the 17 brides I’ve had so far since working in May, 5 of them requested to no longer work with me. My manager pulled me aside and said for me to work on not what I say, but how I say it and that if I’m not confident in what I’m doing, the brides wont have confidence in me.
For example:
~A bride comes in, and I greet with a smile and a handshake that is sincere, yet it’s taken as insincere and me looking like I want their money (when I’m so NOT materialistic and I’m sincerely wanting to help them find their perfect dress).
~When the bride’s party decides to walk into the racks, thinking it’s WalMart, and pulls out 20 something wedding gowns and thinks the Bride should try them all on, (when the dressing rooms are only big enough for 3 at a time) I lose confidence because I don’t know how to take charge of that situation.
~Most of the time, I’m given another bride to work with, so I have 2 brides to help at the same time. I’ll have at least one bride, if not both, complain that I’m not giving them enough time, even though I explained to them that it’s Saturday (meaning party central), and that I will probably work with another bride at the same time.
~I get so nervous that I lose the calmness needed to make small talk and make the customers comfortable around me.
All in all, my manager told me I made the brides feel awkward with the littlest things I’m doing wrong, yet my manager won’t tell me how to do the right thing, instead of just pointing out the things I’m doing wrong, because they’re "not here to babysit".
I just want to give my brides a great experience and help them find their dress at a good price. Help!
well first you gotta relax and don’t overthink things….
have a good mindset….don;t think negative things…if you fail, then rise up…
then you just gotta practice, practice and practice…
and also you gotta listen to your mentors and superiors, the people who has actually been where you are now….listen to advice…
and practice, practice, practice UNTIL it becomes natural for you to be perfect in what you do…
relax, okay? don’t be too hard on yourself…learn to have fun once in awhile….and smile too…always……a sincere and captivating smile is always good . : )
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