In this book, Connie Podesta and Vicki Sanderson show you how to develop healthy communication patterns with difficult people. This book will not help you \”change\” difficult people. That\’s impossible. It does, however, offer you strategies to incorporate into your behavior that will make relationships work better for you, immediately. Highlights include: A description of the four basic behavior patterns (assertive, aggressive, passive, and passive-aggressive) Examples of concrete strategies for dealing with negative communication styles Why being \”nice\” makes aggressive behavior worse How you may be your own worst enemy in dealing with frustrating relationships
powered by Yahoo shopping